We’re sorry to hear about your experience with the Atome app.
To help us look into this, please email support@atometh.com with the following information:
1. A screenshot of your “Voucher” page (vouchers can also be found under "History")
2. If you’ve already made the purchase without using a voucher, please include your Order ID (found under "Bills" in the Atome app) or a full screenshot of the order page
Note: Promotions, discounts, or reward points may be subject to limited quantities or validity periods. If they are not used within the specified timeframe, such points or benefits may expire automatically.