We understand how disappointing it can be to expect a discount and end up being charged the full amount. As stated in our terms and conditions, vouchers or promo codes cannot be applied retroactively, refunded, redeemed, or exchanged for cash.
However, if you believe this was due to a technical issue, please email support@atometh.com
To help us investigate further,please include your Order ID (found under the “Bills” section in the Atome app) or provide a screenshot of the full order details.