This message usually appears when there’s an issue with the information submitted.
Common reasons include:
- The ID number or email address has already been registered.
- The submitted information (e.g. name) doesn’t match the accepted ID.
- The uploaded ID image is blurry or unclear.
- The ID card is damaged or defaced, making verification unsuccessful.
What you can do:
- Re-apply with the correct and clear information.
If the issue persists, please email support@atometh.com