This message usually appears when there’s an issue with the information submitted. Not related to credit approval
Common reasons include:
• The submitted information (e.g. name) doesn’t match the accepted ID.
• The uploaded ID image is blurry, unclear, damaged or defaced, making verification unsuccessful.
• The uploaded selfie is blurry or unclear, making verification unsuccessful
What you can do:
• email support@atometh.com for further investigation