The same thing as when any other customer wants a refund – you apply your own refund policies to decide. Once you decide on whether and how much of a refund to give, hop on the Atome platform, select the transaction in question, and choose the option to refund it.
To get started with a refund, here's what you need to do:
1. Access the merchandise transaction page by clicking on the transaction ID.
2. Scroll down and locate the "Refund" button at the bottom of the page.
3. Input the refund amount, whether it's a full refund or a partial one (for full refunds, match the transaction amount).
4. After initiating the refund, Atome will process it within 1-2 business days. Please note that it may take 10-15 business days for the refund to be credited, depending on the bank's processing time. You can find the refund confirmation and details in the "History" section on the right side of the page.
* If the refund happens after the settlement is cleared to your bank account, Atome will offset this refund amount from your next available settlement.
* Only the merchant has the authority to refund transactions. Both the customer and Atome does not have the capability to trigger refunds.
* Please note that once the refund is triggered from your Merchant Center, it is irreverrsible and final.