Getting started & integration
- How can I sign up?
- Is there a minimum purchase value for customers to use Atome?
- How do you decide the transaction limit for each merchant?
- Can I add Atome to an existing API-only integration? How long will this process take?
- Which payment gateways/platforms are you able to integrate with?
- Can I make Atome available to certain selected products only, and not all products?
Merchant center guide
- Email subscription
- Account management
- Invoices
- Settlements
- My customer wants a refund, what should I do?
- Checking transactions
In-store checkout experience
Changes in business requirements
- How can I check my registered bank account with Atome?
- How can I change my contact details? Eg: contact number and email
- Can I have Atome payments enabled via multiple channel? Eg: Payment service provider terminal, or static QR from Atome.
- What to do if I were to change my bank account within the same company?
- What happens if I closed down my business or one of my outlets?
- What to do if I were to change the company ownership of my business?
Commercials & Marketing exposure
- Where can I retrieve the logo and assets of Atome for me to post on my social media?
- VAT charges
- Where can I find out about Atome's latest campaign?
- I would like to set up a co-sponsor voucher with Atome. How do I go about that?
- How can I list my brand stores in the Atome app, or change my existing in app assets?