Partial refunds are subject to the terms outlined in the merchant’s policy. This can be found on their website or by contacting them directly.
Refund status: If the merchant has processed your refund, it will be reflected in your order details under "Bills" in the Atome app.
Refund methods:
1. Refund to card:
After the merchant processes your refund, the amount will be returned to your original payment card.
- For credit cards, this typically takes 7 to 30 business days.
- For debit cards, it may take 30 to 45 business days.
Please note that the exact timing depends on your card-issuing bank. For updates, you may contact the merchant or your bank directly.
2. Cancellation and reversals: If your refund is processed within 1 day of the purchase date, it may be in the form of a "reversal." In this case, you will not see a credit on your statement. Instead, you will see a reduction in the original authorization amount. No payment will be processed, and no refund will appear, as the transaction was not yet approved. If you would like to confirm, please directly contact your bank.
3. Cancelled or closed cards: If you cancel or close your card during the purchase period, please contact your bank to ensure that the refund is properly processed. If your require further information such as the refund date and amount, feel free to email support@atometh.com for details.
If you have questions related to refunds, please email support@atometh.com, providing your Order ID and the refund amount.